TERMS & CONDITIONS
TERMS & CONDITIONS
BOOKING
A deposit of 25% is payable on booking, the balance being due 28 days before arrival. For bookings made 28
days or less before arrival, the full amount is payable on booking.
A booking for a holiday property becomes firm when a deposit of 25% together with a completed booking form
is received by Ingleby Manor. Up to that time it is a provisional booking and provisional bookings are held for a
maximum of 7 days (14 days for overseas visitors). Remittances must be made in £'s sterling.
Once Confirmation of Booking has been issued, the hirer is responsible for the total advertised price of the
property as shown on the Confirmation of Booking. In the event of cancellation, every effort will be made to relet
the property and, if successful, the hirer will only forfeit the deposit. Otherwise the balance will be required.
It is strongly recommended that the hirer takes out a holiday cancellation insurance.
FINAL PAYMENT
Reminders for the full balance of the total holiday cost will not be sent unless requested and a stamped addressed
envelope is provided. If the full balance is not paid on time, Ingleby Manor reserves the right to cancel the
holiday booking, in which case the deposit will be forfeit.
HIRE PERIOD
Bookings are from 3.00 p.m. on the day of arrival and end at 10.00 a.m. on the day of departure.
Please do not arrive before 3.00 p.m. and not later than 6.00 p.m. without prior arrangement with Ingleby Manor.
On the morning of departure it is important that you leave your holiday property by 10.00 a.m. to allow sufficient
time for thorough cleaning before the next visitors.
JOINT BOOKINGS
Where two parties join forces to take a holiday property, the booking should be made in one name only - that
person (the Visitor) to be responsible for all payments and any damage.
FAMILY OCCUPATION
The accommodation is designed for family use, not for youth groups or student parties. Sleeping in tents or
motor vehicles adjacent to the accommodation is not permitted.
VISITOR OBLIGATIONS
The Visitor undertakes to keep the premises and all the furniture, fixtures and effects in the same state of repair
and condition as at the commencement of the booking period (reasonable wear and tear excepted) and shall pay
to Ingleby Manor the value of any part of the premises, furniture, fixtures, fittings and effects so destroyed or
damaged as to be incapable of being restored to its previous condition. Breakages and damage should be
reported as soon as possible and payment made before departure. Please do not move furniture as this can cause
damage both to the furniture and to the property.
PROPERTY CLEANLINESS
The Visitor is responsible for the property and is expected to take all reasonable care of it. The Visitor and
members of his/her party are asked to leave the accommodation clean and tidy. All equipment, utensils etc. must
be left clean, and all rubbish in the outside bin. We reserve the right to make a charge for extra cleaning if the
accommodation is not left in a satisfactory condition.
VISITOR ACCOMMODATION LIMITATION
Accommodation is limited to the number of persons for whom the booking is made and the maximum number in
each property must not exceed that stated in the brochure. We reserve the right to refuse admittance if this
condition is not observed.
In no circumstances are parties with outside guests permitted in the properties or on the premises without prior
agreement with Ingleby Manor.
CONDUCT
It is expected that the tenants do not behave in a way likely to cause annoyance to neighbours.
LOSS OF VISITOR PROPERTY
Ingleby Manor cannot be held responsible for loss or damage to any belongings including motor vehicles and
contents or for injury sustained by the Visitor or members of his/her party during their stay at the holiday
property.
LINEN
All bed linen (sheets, duvet covers and pillowcases) and towels are provided. Linen is not available for cots and
visitors should bring their own. Tea towels are provided.
PETS
Pets are not allowed in the apartments or cottages.
DROUGHT
Ingleby Manor cannot accept responsibility for drought and the consequent shortage of water.
WEATHER
Ingleby Manor cannot accept responsibility for bad weather. If the weather prevents you from reaching your
holiday property, we regret we cannot make a refund.
MESSAGES
When necessary, we will be pleased to deliver messages to visitors. However, we cannot undertake to do this
promptly and would ask that these messages are limited to office hours (9.00 a.m. - 5.00 p.m.) unless urgent. The
apartments have telephones for incoming calls and outgoing calls can be made by arrangement.
INGLEBY MANOR RIGHT OF ENTRY
Ingleby Manor and/or its agents reserve the right to enter any property at any reasonable time on reasonable
cause.
